Bioavailability generally refers to how well a nutrient can be absorbed and utilized by the body. Collagen hydrolysate is a particularly finely broken-down protein. This small molecular structure makes it easily accessible to the body and distinguishes it from conventional collagen, which is poorly soluble in its natural form.

You can order our products directly here in our online shop.

Occasionally, a product may be sold out. If you would like to know when a product will be available again, simply contact us via our contact form.

Yes, Collagen Pur by Phoebé is Halal certified.

Our collagen consists of hydrolyzed collagen peptides of collagen types I & III.

Shipping costs are €4.95 within Germany and €8.98 to Austria.
Free shipping within Germany for orders over €49. Free shipping to Austria for orders over €98.

Send us your order information, including your order number, via our contact form so we can quickly check the current location of your package. We will then get back to you with all the information and a suitable solution.

Yes, you can. To do this, enter the following information in the delivery address form at checkout. Delivery to a parcel locker: First name: Your first name Last name: Your last name Street, house number: Packstation including Packstation number (e.g. Packstation 137) Additional address details: Your personal postal number (e.g. 12345678) Postal code: The postal code of the parcel locker (e.g. 80333) City: The city of the parcel locker (e.g. Munich) Delivery to a post office branch: First name: Your first name Last name: Your last name Street, house number: Post office including post office number (e.g. Post office 418) Additional address details: Your personal postal number (e.g. 12345678) Postal code: The postal code of the post office branch (e.g. 80333) City: The city where the post office is located (e.g., Munich)

Unfortunately, telephone orders are not possible. We appreciate your understanding.

In our online shop, you can also order on account! We work with Klarna for this. Klarna is one of the leading payment providers in the EU and a newly licensed bank that handles payment processing for us externally. Therefore, payments for orders placed on account must always be made to Klarna. You will receive the payment instructions in an email from Klarna, which will show "Klarna / Tauron Ventures GmbH" as the sender. If you have any questions, please feel free to send us an email.

You no longer wish to receive your package or would like to cancel your order? Send us an email via our contact form so we can advise you on the cancellation process. We can issue you a return label for your return shipment.

Please notify our customer service in writing of your return before shipping it, and be sure to include your order number. You can find this number in the top right corner of your invoice. This is the only way we can correctly assign and process your return. After registration, you can return the products within 30 days of receipt to the following address: TradeNova Phoebé Care Am Frauwald 14 Germany 65510 Idstein. We will send you a return label via email. Please ensure that you ship the goods securely and, if possible, in the original packaging to avoid damage during transport. If you have any questions or would like to register your return, our customer service team will be happy to assist you – by phone, email or via our contact form.

Return shipping costs within the deadline are usually borne by CELLINA Health Care GmbH.

Items must be returned unopened, unused, and in their original packaging. Damaged or opened products are not eligible for return.

Once your return has arrived and been inspected, we will refund the purchase price via the originally chosen payment method.